How often should my carpets be cleaned?
The obvious answer to that question is it depends on how heavily soiled/stained they are. However, some carpets may not look soiled because of light use. We recommend that to maintain the life and look of your carpets, you clean them at least once per year. However if your carpets need to be cleaned more often that that due to heavy traffic, spots or other spills then clean them as required.
How long will it take for my carpets to dry?
Drying times vary, as a rule, drying times should sit in between 2-5 hours. Factors affecting drying times include humidity, ventilation, carpet thickness, water retention qualities of carpet fiber, competence of the cleaning technician.
What furniture would be expected to be moved when I have my carpets cleaned?
C.J.G Cleaning Services will include furniture removal for the following items, lounge suites, tables and chairs beds on wheels and light furniture that one person could be expected to move.
What do you consider as a room size?
Typically, an area is a room that is up to 12sqm (that is 3m by 4m or approximately the size of a single garage) living/dining room combos are considered 2 rooms.
Do you guarantee removal of all spots or stains on carpet?
We cannot guarantee that we will remove all spots and stains. There are substances that can permanently discolour the carpet fibres. The age of the carpet and the type of carpet fibres also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
Do you guarantee customer satisfaction?
Yes, we are happy to work with you to correct any situation that may arise. In some cases, this may mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. At the end we, are not satisfied until you are.
Are you an insured business and do you guarantee your work?
Yes we are fully insured for all aspects of our cleaning service.From carpet cleaning to window cleaning you can be sure the job will be done right first time every time that’s our guarantee to you!.
Why should a customer hire you over another service provider?
As a IICRC certified technician with over 20 years of experience in the cleaning industry,and employing the very latest truck mounted equipment we have perfected our cleaning systems. Our proven agitate,extract,bonnet clean process will ensure the cleanest dryest carpets possible,we are also fully insured.
Are there any special offers?
Pensioners and concession card holders receive 10% of all work-we also will offer a 10% discount to any customer if there neighbour has any work done(discount also applies to your neighbour as well.
What questions should a customer ask to hire the right service professional?
- What qualifications are possessed ?
- The average room of carpet will cost in excess of $400, would you hire an unqualified plumber or electrician? qualified technicians = better results (safely)
- Are you insured?
- Do you guarantee your work?
- Check out all references.
- What type of equipment and cleaning steps are employed?